Office Procedures

Do I Need To Schedule An Appointment?

Much like other members of your healthcare team, OPS facilities operate on the basis of an appointment schedule. We request that you call ahead to reserve a time for you to meet with your practitioner. Appointment length will vary dependent upon the specialty (orthotic, prosthetic or pedorthic) and on the scope of services to be provided that day. We are committed to providing excellent, courteous and respectful service, inclusive of our awareness of your time in our offices. Quality orthotic/prosthetic care requires individual time and attention. It is our policy never to rush a patient nor to compromise care. We will do our utmost to alert you to any delay prior to your arrival and appreciate your patience and understanding if this occurs. If you cannot keep an appointment, please notify us as soon as you become aware of the scheduling conflict. Click here to fill out our Appointment Pre-Registration form

Do I Need A Prescription Or Physician Refferal?

Most insurance companies consider Prosthetists and Orthotists specialists; therefore, a referral from your primary care physician, referring physician and/or prescription is required at your first visit. We will be happy to provide you with a copy of the prescription and/or referral for your files upon request.

What Can I Expect On My First Visit?

As a new patient, you will be registered when you arrive for your appointment. You will be asked to provide insurance and medical history information. You may also click here to register online. When you come to the office for your appointment a practitioner will evaluate your condition, review your history and discuss options with you depending on your specific needs and desires.

How Much Will The Device Cost?

Device delivery in Orthotics and Prosthetics, in most cases, requires more than one office visit to ensure proper fit and alignment. The total fee paid is based on an all-in cost for professional services, procedures, cost of device itself as well as any follow-up or adjustments, as needed follow-up required. We recognize the need for a clear understanding of your financial obligations as it involves your care. We encourage open discussion of these matters and our office is available to assist you and answer any questions or concerns you may have. If you have financial difficulties, an open dialogue and exchange of information will enable us to work with you to overcome them.

WIll My Insurance Cover All Costs?

Most people today rely on insurance assistance to pay for medical services. Your insurance policy is a contract between you and your insurance company and we urge you to be fully aware of the provisions of your policy prior to your first appointment. To ease the reimbursement process for everyone, please provide the following information at your initial visit: Current insurance card and State ID Physician’s prescription and referral (when required) for medical services If a Worker’s Compensation case, please bring case manager contact information If a Medicaid case, pleaser bring your current Medicaid card OPS will request authorization from your insurance company for the services to be provided. Upon authorization, OPS will submit a claim directly to the insurance company. As with other medical service providers, should the insurance company pay only a portion of the fees for full services, you remain ultimately responsible for full payment of services. View our accepted insurance carriers.